Privacy Policy

What information do we collect and how do we collect it?

We may collect the following types of personal information:

• name;
• gender;
• occupation;
• email address;
• phone number;
• mailing or street address;
• additional information including your interests, and other information that may be required in order to facilitate your dealings with us.

We may collect personal information:

• when you, or the entity you work for, registers as a member of the Chamber;
• when you do business with us;
• when you interact with our sites, services, content and advertising;
• by telephone, mail, or email; and
• in person (including at the Chamber’s events).

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to reply to you using any of the contact information provided to us;
• to provide you with newsletters, event invitations or subscriptions;
• to manage your membership or subscriptions and send you alerts, service, support and administrative messages and reminders;
• to contact you by phone, post, or email regarding your enquiry, feedback, comments or complaints;
• to operate, protect, improve and optimise our website, business and our members’ experience, such as to perform analytics and conduct research for our internal business purposes;
• to send you marketing and promotional messages that may be of interest to you;
• to consider your employment application;
• to comply with any relevant legal obligations; and
• to effectively carry on our operations as a not for profit organisation that promotes bilateral trade and investment between Australia and the UK.

You are under no obligation to provide your personal information to the Chamber.  However, without certain information from you, the Chamber may not be able to provide its services to you or may be limited in the scope and nature of the services it is able to provide.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

• legal firms, accounting firms, auditors, contractors, consultants, other professional advisors and agents;
• our employees and related bodies corporate;
• third party suppliers and service providers (including suppliers for the operation of our websites and / or our business or in connection with providing services to you);
• our business partners;
• specific third parties authorised by you to receive information held by us; and / or
• government agencies and regulatory bodies as required or permitted by law.

Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to Pardot and Salesforce located in the US. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the APPs.

How can I access and correct my personal information?

You have a right to access the personal information we hold about you by contacting us using the details below.

In some circumstances, we may not be able to provide you with access to your personal information. When this is the case, we will tell you why. We may also need to verify your identity when you request access to personal information.

We will also take reasonable steps to ensure that, having regard to the purpose for which it is held, your personal information is accurate, up-to-date, complete, relevant and not misleading. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

In some circumstances, we may charge you reasonable expenses for providing access to your personal information, for example, a fee for photocopying any information requested by you.

Attendance at events

Photography, video and audio recording may take place at the Chamber’s events and may be reproduced in the Chamber’s publications or on our website.

Security

We may hold your personal information in either electronic or hard copy form. The Chamber maintains secure data networks that are designed to protect your privacy and security, and takes reasonable steps to backup data and prevent unauthorised access, misuse, disclosure, interference or loss. For example, all of the Chamber’s file and email data is saved in file servers which are located in a data centre in Australia. The Chamber website collects information via member profiles and form submissions. This server and website data is encrypted. Both platforms are only accessible to staff members. There is no auditing and no internal monitoring of staff behaviour.

The Chamber uses Combinate, Insite.io and SendGrid to collect information from and communicate with our network. This data is encrypted and only accessible to staff members. Staff behaviour is audited on these platforms.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' on our website that help us track your website usage and remember your preferences. Cookies may be placed in the browser files of your computer by our servers or third party IT service providers, which may automatically record the following details about any computer used to access our website, including:

• server or IP addresses;
• country of origin;
• top level domain names (for example .com, .gov, .au etc);
• the pages you accessed and documents downloaded;
• the previous sites you have visited;
• the type of browser you are using;
• the pages visited on our website; or
• time spent on our website.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Links or references to other websites or entities

Our website or other materials may contain links or references to other websites or entities. Those links are provided for convenience and may not remain current or accurate. We are not responsible for the privacy practices or content of such third party websites or entities. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our services and events from time to time. This communication will take the form of emails. If you do not wish to receive these emails and event invitations you may follow the 'unsubscribe' link in the email communication you received or contact us using the details set out below.

How do I make a complaint?

If you would like to make a complaint about the way we collect, use, disclose, store or administer your personal information, or otherwise consider that the Chamber may be in breach of its obligations under the Privacy Act, you can contact us using the details below.

All complaints will be treated seriously and dealt with promptly.  This is our way of ensuring your privacy concerns are raised and addressed properly.

Complaints can be made by contacting our Privacy Officer.

You may also make a complaint directly to the Office of the Australian Information Commissioner (OAIC) online, by mail, fax or email.  Please visit the OAIC website at https://www.oaic.gov.au/privacy/privacy-complaints for more information.

How do I contact the Chamber?

If you would like more information on privacy or have any questions in relation to this policy please contact our Privacy Officer.

Privacy Officer
Australian British Chamber of Commerce
Bligh House, Suite 2, Level 5, 4-6 Bligh Street, Sydney NSW 2000

P: +61 2 9247 6271
E: info@britishchamber.com