Retail Benchmarking - Unlocking value from capital programs
The first of its kind in Australia, our in depth survey undertaken by consulting team director Jon Poore explores the results of interviews sessions with retail banking property leaders across Australia.
The banks surveyed were National Australia Bank, CommBank, ANZ and Westpac (including the Bank of Melbourne brand).
The results of the survey allowed the five banks to benchmark against each other, identifying areas for improvement and cost reduction, with the ultimate goal to deliver more value through their capital projects.
This benchmarking exercise has shown that making informed decisions about brand, customer experience and store investment will improve the delivery of retail strategy and protect, or improve, performance in an increasingly competitive market.